Shipping is calculated at checkout based on your location and item weight. U.S. orders over $100 may qualify for free shipping. International shipping varies and will be displayed before you complete your purchase.
SHIPPING
Do you ship internationally?
Yes!
We offer international shipping to many countries, depending on product availability and supplier location. Shipping times and costs vary by destination and are calculated at checkout. If international shipping isn’t available for a specific item, it will be noted on the product page.
How long does shipping take?
Most U.S. orders arrive within 5–10 business days. International delivery usually takes 7–21 business days, depending on your location and customs processing
Will I have to pay customs or import fees?
For international orders, buyers are responsible for any customs duties, VAT, or import taxes required by their country.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. Some international tracking may have limited updates after leaving the U.S.
Can I ship to multiple addresses in one order?
No, each order can only be shipped to one address. If you need to ship to multiple locations, please place separate orders.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, email us immediately at supportu@soontoobee.com. Once fulfilled, we can’t change the address.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery for most non personalized, unused items in original packaging. Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect.
Can I return a personalized item?
Personalized or custom items are non-returnable, unless they arrive
damaged and still sealed in their original packaging. Please contact
us within 3 days of receiving the item with photos.
Do you accept returns on international orders?
At this time, international orders are final sale, unless the item arrives damaged and unopened. If that happens, email us within 3 days of delivery.
How do I start a return?
Send an email with your request to soontoobee.returns@gmail.com. Once approved, you’ll receive instructions and a return address.
Do you offer exchanges?
We don’t process direct exchanges. You’re welcome to return an eligible item and place a new order separately.
My order arrived damaged. What should I do?
We’re so sorry! Email us at supportu@soontoobee.com within 3 days
of receiving your order. Include your order number and photos of the
damage so we can help.
Can I cancel or change my order after placing it?
Orders can only be canceled or changed before they’re processed for
shipping. Contact us ASAP, and we’ll do our best to assist.
COMMUNITY & RESOURCE DIRECTORY
What is the SoonTooBee.com “The Hive" community?
It’s a safe space where people navigating major life changes—like new mparenthood, divorce, pet adoption, or empty nesting—can connect, share, and support one another.
Is the community open to international members?
Yes! “The Hive” community is open to everyone, no matter where you
live.
Is the SoonTooBee community free to join?
Yes! The community is free.
What is the Resource Directory?
It’s a growing list of trusted vendors, service providers, and coaches nthat support people during life transitions. Listings are categorized to help you find what you need, when you need it.
What’s the difference between Basic and Premium vendor listings?
Basic ($25/month) gives you a profile in our directory with a picture and contact information with a link to your website, while Premium ($50/month) includes Basic plus featured placement, content promotion, reviews, and social media mentions.
Can vendors outside the U.S. join the directory?
Yes! We welcome vendors from across the globe, as long as their services align with our mission. Apply at soontoobee.com/resources
How do I leave a review for a vendor or resource?
After interacting with a vendor, simply log in to your account, visit their listing, and leave a rating with feedback.
How can I contact customer service?
You can reach us via email at SupportU@soontoobee.com, or use the contact form on our website. We typically respond within 1–2 business days.
ORDERING & PAYMENTS
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex),PayPal, Apple Pay, and Shop Pay. Your payment info is securely processed through encrypted checkout
Do you offer gift wrapping or notes?
Select items may offer optional gift wrap or personalized notes at checkout. If available, it will be listed on the product page.
Can I send a gift directly to someone else?
Yes! Just enter the recipient’s shipping address at checkout. If you’d like to include a note or keep pricing hidden, be sure to select those options if available on the product page.
DIGITAL PRODUCTS & EMAILS
I didn’t receive my order confirmation or download link. What should I do?
Check your spam/junk folder first. If it’s still missing, email SupportU@soontoobee.com and we’ll resend it.
Do you offer digital downloads or guides?
Yes! We offer digital resources like checklists, printable planners, and guides for pet parents, new homeowners, and more. These are delivered by email right after purchase.
BRAND + MISSION
What does SoonTooBee mean?
SoonTooBee celebrates people who are in transition, soon-to-be moms, dads, empty nesters, divorcees, homeowners, pet parents, and more. We’re a supportive space and shop for what’s next.
How can I collaborate or partner with SoonTooBee.com?
We love collaborations! Whether you’re a vendor, influencer, blogger,
or coach, email us at SupportU@soontoobee.com.
PRODUCT-SPECIFIC QUESTIONS
Where do your products ship from?
Our items are sourced from trusted partners across the U.S. and internationally. Some products may ship separately depending on supplier location and availability
Why did I receive multiple packages?
You may receive items in separate shipments if your order includes products from more than one supplier. Don’t worry— your full order is on its way!
ACCOUNT & PRIVACY
Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders, manage returns, and access special offers and community features.
Is my personal information safe?
Yes. We use secure, encrypted technology to protect your data. We’ll never sell or share your information with third parties without your consent.
SUPPORT + ISSUES
What if I have an issue with my order?
We’re here to help! Email SupportU@soontoobee.com within 3 days of delivery, and we’ll work to make it right. Please allow 1-2 days for a response.
